| Course |
Length |
Format |
Select an option
   
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Integrating Cisco Unified Communications Applications (CAPPS) v8.0
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5 days
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Lecture/lab
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| Course description |
In this hands-on course, you will practice configuring and integrating Cisco's call management and voice mail systems from scratch. You will work with Cisco Unity Connection, which is integrated with Cisco Unified Communications Manager (CUCM), and with Cisco Unity Express, integrated with CUCM Express.
Building on the foundation provided by ICOMM v8, you'll focus on voice mail administration and presence administration. You will learn how to add users, configure Class of Service, schedules, and distribution lists, and set up AutoAttendants for both systems. You'll connect your voice mail systems using Voice Profile for Internetwork Mail (VPIM) networking.
You will also learn how to integrate the Cisco Unified Presence server with CUCM, deploy the Cisco Unified Personal Communicator (CUPC) client with desk phone control, and integrate Unity Connection for CUPC access.
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| Learning objectives |
After you complete this course, you will be able to:
- Integrate Cisco Unity Connection with CUCM
- Configure System Settings, Schedules, and Distribution Lists
- Integrate with Microsoft Active Directory
- Use Connection Partitions and Search Spaces
- Implement Call Management
- Build an Audiotext Application
- Configure Directory Call Handlers
- Configure Users, Class of Service, and Roles
- Set Up Message Notification
- Monitor and troubleshoot
- Integrate Cisco Unity Express with CUCM Express
- Configure Voice Mail Features such as VoiceView and IMAP Messaging
- Configure the AutoAttendant
- Configure VPIM
- Deploy Cisco Unified Presence
- Configure CUCM for CUPS Integration
- Implement Cisco Unified Personal Communicator
- Configure CUPC Clients for Presence and Desk Phone Control
- Deploy IP Phone Messenger
- Configure Integration with Call Manager
- Troubleshoot Cisco Unified Presence
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| Who should attend |
- Network administrators and network engineers
- CCNP Voice candidates
- Systems engineers
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| Recommended prerequisites |
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| Related training |
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