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Module 1: Describing Network Management Fundamentals
Lesson 1: Defining Network Management
- Defining Network Management
- Defining the FCAPS Model
- Describing the Benefits of Network Management
Lesson 2: Exploring the Network Management Process
- Performing Network Management
- Network Management Standards for Information—the MIB
- Network Management Standards for Communication—SNMP
Module 2: Introducing CiscoWorks
Lesson 1: Describing CiscoWorks Product Bundles
- What Is CiscoWorks?
- How CiscoWorks Fits Into the Standard Network Management Framework
- CiscoWorks Functional Architecture for Managing Networked Devices
- Secured Communication Between Clients, Servers, and Networked Devices
- Benefits of Using CiscoWorks
Lesson 2: Providing an Overview to CiscoWorks Applications
- CiscoWorks LMS Bundle
- Common Services
- CiscoView
- Resource Manager Essentials
- Campus Manager
- Device Fault Manager
- Internetwork Performance Monitor
- Device Center
Module 3: Jump-Starting CiscoWorks
Lesson 1: Starting to Use CiscoWorks
- Securely Log In to CiscoWorks Using a Client Web Browser
- Navigating the CiscoWorks HomePage and Application Panels
Lesson 2: Common Services: Enabling CiscoWorks Security and Multi-Server Trust
- Security and Multi-Server Trust Workflow
- Server-Security: Configuring Single-Server Management
- Server-Security: Configuring Multi-Server Trust
- Server-Security: Configuring AAA Mode
- Server-Security: Cisco.com Connection Management
- HomePage: Configuring Application Registration, Link Registration, and Settings
Lesson 3: Managing the Device and Credential Repository
- Device and Credential Repository Overview
- Configuring DCR Multi-server Mode
- Using Campus Manager to Populate the DCR
- Using Device and Credential Admin to Manage the DCR
Lesson 4: Populating the CiscoWorks Databases
- CiscoWorks Database Overview
- Configuring Campus Data Collection
- Configuring User Tracking
- Configuring RME Device Management
Lesson 5: Configuring User-Defined Groups
- Introducing Group Administration
- Examining System-Defined Groups
- Creating User-Defined Groups
Module 4: Implementing Asset Management
Lesson 1: Introducing Asset Management
- Why Maintain an Asset Inventory?
- Tools for Managing Assets in the Network
- Asset Management Prerequisites
- Asset Management Workflow
Lesson 2: Running Asset Reports
- RME Inventory Reports
- Creating RME User-Defined Groups
- Running Predefined Inventory Reports
- Creating Custom Inventory Reports
- Report Job Browser and Report Archives
Lesson 3: Watching for Inventory Changes
- Types of Inventory Changes
- Keeping the Inventory Up-to-Date
- Viewing Inventory Changes
- Filtering Inventory Changes
Module 5: Managing Network Connectivity
Lesson 1: Managing Network Connectivity
- What Questions Can Be Addressed by Managing Network Connections?
- CiscoWorks Tools for Managing Network Connections
- How CiscoWorks Collects Network Connectivity Data
Lesson 2: Managing Device Connectivity
- Workflow and Prerequisites for Using Topology Services
- Viewing Managed Layer 2 and Layer 3 Devices
- Viewing Managed VTP Domains
- Viewing Managed ATM Domains
- Viewing Managed Topology Groups
- Locating Devices, Links, and Services
- Tips for Using Topology Services
- Viewing Network Topology Reports
Lesson 3: Managing Host, End-User, and IP Phone Connectivity
- Managing End-Node Connectivity
- Viewing End Hosts with Quick Report
- Initiating Acquisition On Demand
- Using Report Generator
- Creating Custom Reports
- Creating Custom Layouts
- Launching Other Applications
Lesson 4: Diagnosing Device Connectivity Problems
- CiscoWorks Workflow for Diagnosing Connectivity Problems
- Getting Ready to Use Path Analysis
- Using Path Analysis
- Diagnosing Device Connectivity Problems
- Diagnosing Voice Connectivity Problems
Module 6: Managing Device Configurations
Lesson 1: Introducing Device Configuration Management
- Importance of Configuration Management
- Benefits of Device Configuration Management
- CiscoWorks Tools for Managing Device Configurations
Lesson 2: Managing Configuration Files
- Process for Managing Device Configuration Files
- Creating and Updating the Configuration File Archive
- Configuration Archive Management
- Modifying a Single Device Configuration
- Modifying Multiple Device Configurations
Lesson 3: Managing VLAN Configurations
- Benefits of CiscoWorks for VLAN Management
- Configuring VTP Domains
- Creating VLANs
- Configuring Port VLAN Membership
- Viewing Logical Discrepancies
Lesson 4: Managing Device Software Images
- Introducing Software Image Management
- Creating and Maintaining a Software Repository
- Planning a Software Image Upgrade
- Using the Bug Toolkit
- Executing a Software Image Upgrade to Multiple Devices
Module 7: Managing Network Performance
Lesson 1: Introducing Performance Management
- Benefits of Performance Management
- Common Performance Metrics
- CiscoWorks Tools for Performance Management
Lesson 2: Monitoring Response Time Using IPM
- Using IOS IP SLA
- What Is IP SLA?
- How IPM Works with IP SLA
- What Is a Collector?
- Prerequisites for Using IP SLA and IPM
- Using IPM to Configure Source and Target Devices
- Available Test Operations
- Using IPM to Configure Operations and Schedule Collectors
- Viewing IP SLA Performance Statistics Using IPM
Lesson 3: Monitoring Device Performance Using CiscoView
- CiscoView Device Monitoring Overview
- Device Statistics Collected by CiscoView
- Identifying Prerequisites for CiscoView Device Monitoring
- Accessing Devices and Components Using CiscoView
- Monitoring Devices Using CiscoView
Module 8: Managing Faults in the Network
Lesson 1: Introducing Fault Management
- Why Fault Management Is Needed
- What Constitutes a Fault?
- Fault Detection Mechanisms
- CiscoWorks Tools for Fault Management
Lesson 2: Detecting and Analyzing Real-Time Faults
- Introduction to Device Fault Manager
- Functional Architecture
- Using Device Management
- Using Alerts and Activities
- Managing Notification Services
- Using Fault History
- Managing Configuration
Lesson 3: Detecting Faults Using Syslog Messages
- What Is Syslog?
- Syslog Administration
- Syslog Reports
- Syslog Tools
- Syslog Custom Report Templates
Lesson 4: Troubleshooting with Device Center
- What Is Device Center?
- Using Device Center to Troubleshoot
- Using Functions Available Options
Module 9: Performing CiscoWorks System Administration
Lesson 1: Deploying CiscoWorks
- Deploying CiscoWorks Considerations
- Hardware and Software Requirements
- CiscoWorks Installation Guidelines
- Configuring Devices for Network Management
- Configuring Devices to Generate Syslog Messages
- Integrating with Enterprise Management Systems
Lesson 2: Administration Tasks
- Common Services Server Administration
- Software Center Administration
- RME Administration System Preferences
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