| Course |
Length |
Format |
Select an option
   
|
|
Deploying Cisco Unified Contact Center Express (UCCXD) v2.0
|
5 days
|
Lecture/lab
|
| Course description |
UCCXD is an instructor-led course designed for individuals who will be deploying Cisco Unified Contact Center Express and Unified IP IVR as contact center solutions.
This course provides you with extensive hands-on experience and knowledge of tasks typically performed during a contact center deployment. Tasks include planning, installation, configuration, troubleshooting and application creation.
|
| Learning objectives |
After you complete this course, you will be able to:
- Design and plan a Unified Contact Center Express and an Unified IP IVR implementation
- Install or discuss UCCX components, servers, agent and supervisor desktops and clients
- Configure all UCCX components
- Build workflow applications to exploit Unified IP IVR features and capabilities
- Build contact center workflows to exploit UCCX features and capabilities
- Troubleshoot installations and workflows
|
| Who should attend |
UCCXD is designed for Cisco customers and Channel Partners who deploy and maintain UCCX contact center systems.
|
| Recommended prerequisites |
- Networking fundamentals
- Basic IP Telephony concepts
- Cisco Unified CallManager deployment
- Cisco IP Phones and Softphones
- Contact center operations
- Microsoft Windows 2000
- MS SQL 2000 and MSDE databases
|
| Related training |
|
|
|
|
CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, Cisco IOS, Cisco Systems,
the Cisco Systems logo, and Networking Academy are registered trademarks
or trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S.
and certain other countries. All other trademarks mentioned in this document
or Web site are the property of their respective owners.
|
|
